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Contact Solution Services Tangent Telecom offers a full range of technical services in the contact solutions space, including:
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- IVR/ACD Contact Solution (re)design for Call and Contact Centres - Case Study 1
- Offshore Voice XML Application Development
- IVR Human Interface (re)design and advice - see our Golden Rules for a taste
- IT & Telecom Project Management - Case Study 2
- IVR, CTI and Language Technology Expertise - Case Study 3
- Offshore (e.g. India, New Zealand, Latin America) Contact Centre Setup Project Management
- Text Processing Contact Solutions, for handling bulk Email and "live" webchat
- Project Rescue within these spaces - Case Study 4
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Tangent Telecom employs a robust, methodolgy-based approach to the above services, regarding even the creative design element of IVR as an engineering problem with certain "human induced" peculiarities. We always adopt the aim of understanding the real commercial issues behind a project, so that we can control the key elements driving the business case, ensuring delivery of the right contact solution.
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Tangent’s methodology is PRINCE 2 based, but with a strong focus on applying the process in an appropriate fashion. Click on the links above to gain an understanding of Tangent Telecom's effective approach and to see how our clients are benefiting. To determine how you could start to exploit these technologies to the full, contact Tangent Telecom.
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© Copyright Tangent Telecom Ltd.
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