 |
| |
Bringing the Answers Home with Automated Natural Language Solution
25 Feb 2004 - Cambridge, UK and Singapore |
| |
| |
Tangent Telecom, the Cambridge based automated contact solutions specialist and Agathos Solutions, Singapore’s leading e-self service provider, are delighted to announce the signing of a definitive agreement granting Tangent Telecom European distribution rights to Agathos Solutions’ full range of FlexAnswer natural language automated question-answering products. |
| |
| |
Commenting on the deal, Howe-Way Leong, CEO of Agathos Solutions, said, “This agreement delivers a strong sales and support network for FlexAnswer in the European market. This means existing European FlexAnswer clients will enjoy an even higher level of service as well as creating a strong outlet for FlexAnswer products in Europe.” |
| |
| |
Duncan Henry, Managing Director of Tangent Telecom, added, “The agreement establishes a base for FlexAnswer within the European market and gives our current clients access to an excellent natural language understanding product. The ability to find instant and accurate answers simply by asking questions in a natural way is nothing less than a revolution in e-customer self service. Every company with a presence on the web or answering customer e-mails should be talking to us about giving life to their Frequently Asked Questions. They will see an immediate increase in customers finding answers for themselves resulting in increased customer satisfaction and significant cost savings.” |
| |
| |
The technology behind FlexAnswer was originally developed in the UK by Durham University and 3F Ltd. Having acquired the intellectual property rights in 2003, Agathos Solutions has successfully utilised the technology to create a range of automated question answering solutions for Internet customer service. FlexAnswer enables natural language queries to be understood and allows fully automated, accurate and fast responses to be delivered by a learning knowledge base that gets smarter with use, thus constantly improving the accuracy of the answers. |
| |
| |
Further information on FlexAnswer for Europe can be obtained from Tangent Telecom on sales@tangent-telecom.com. |
| |
| |
About Tangent Telecom (www.tangent-telecom.com) |
| |
| |
Based in Cambridge, UK, Tangent Telecom is a leading professional services company specialising in contact handling within customer contact centre environments, particularly in support and service centre operations. The company is expert in providing and enhancing existing tone, speech and text based contact automation solutions, streamlining inbound customer contact management and creating solutions to contact business issues. |
| |
| |
About Agathos Solutions (www.flexanswer.com) |
| |
| |
Agathos Solutions is the pioneer in natural language Internet self-service solutions based in Singapore. We can now offer FlexAnswer to companies in Europe to empower their customers and employees to ask questions in plain everyday language and get fast, high-quality answers on the Web for a fraction of the cost of traditional email and telephone support. Our goal is simply to offer the most affordable Natural Language Internet self-service solution to companies worldwide.
|
| |
| |
Further information can be obtained from info@tangent-telecom.com |
| |
| |
© Copyright Tangent Telecom Ltd.
|
| |
