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Tangent Telecom - Contact Solutions
Welcome and thank you for visiting. Tangent Telecom is a call and contact centre specialist offering a full range of contact solutions within the vertical markets of e-government, financial services and the travel industry. Our offerings centre around needs assessment, solution design, implementation, procurement, installation and ongoing management and refinement of call handling (ACD and off-shore) and contact automation (IVR, speech recognition, webchat and Email processing) systems - making for faster, more efficient, more effective contact solutions that customers actually like to use. |
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Automating contact management using technologies such as ACD, IVR, natural language processing (be that the written word or spoken) and speaker verification can dramatically reduce costs, while offering enhanced service to your callers. Contact is an area vitally important to most organisations, but is expensive to handle through purely people-based methods. However, the incorrect application of technology or call dispersal offers the scope for very public and embarrassing failures, with potentially serious consequences beyond single contact issues. |
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Technologies and trends within the contact industry offer excellent benefits and savings - so much so that the organisations that implement them well will be the ones to succeed. But equally, these technologies need to implemented by experts with experience of the peculiarities of contact centre systems to achieve their full potential. The solution is to employ a specialist in the field in order to provide professional assessment, design, implementation, project management and technical services, backed up by some of the industry's leading SME systems suppliers. The contact solution is Tangent Telecom. |
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Please feel free to browse this site to gain some ideas for how we might be able to help you save potentially hundreds of thousands of pounds in contact solution set up and running costs. If we can be of any assistance at all, please contact us or mail info@tangent-telecom.com. Finally, thanks again for visiting and we hope you enjoy the site. |
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© Copyright Tangent Telecom Ltd.
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